Summary of expertise:
Chris Carrington is an expert on home-based customer service, also known as homeshoring. As the President and CEO of Alpine Access, the first outsourced customer care organizations in the US, Chris leads more than 2,500 home-based customer care representatives located across the country who take calls for clients that include Office Depot, the IRS, and three of the largest financial institutions in the country.
Chris came to Alpine Access from Capgemini, a global consulting, technology and outsourcing firm where he was president for Americas Outsourcing Services, an $825 million operating division with a workforce of more than 6,000 people who provide application, infrastructure and business process outsourcing services.
Chris is regularly quoted in the national media as an expert on outsourcing, job creation, home-based employment and off-shoring.
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